Terms and Policies

Effective Date: July 1, 2024

Terms of Service

1. Acceptance of Terms

By accessing or using Memoirji ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service. These Terms apply to all users of the Service.

2. Description of Service

Memoirji is an AI-powered memoir creation platform that helps users preserve their life stories through guided interviews conducted via WhatsApp. The Service allows users to create, store, and receive memoir documents based on their shared memories and stories.

3. User Accounts and Registration

To use certain features of the Service, you may be required to provide your phone number for WhatsApp-based communication. You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. User Content

You retain full ownership of all content, stories, and memories you share through the Service ("User Content"). By using the Service, you grant Memoirji a limited, non-exclusive, non-transferable license to process, store, and use your User Content solely for the purpose of providing and improving the Service as described in our Privacy Policy.

You represent and warrant that your User Content does not violate any applicable laws, infringe on any third party's intellectual property rights, or contain any harmful, offensive, or illegal material.

5. Prohibited Uses

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Transmit harmful, offensive, defamatory, or illegal content
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Use automated means to access the Service without prior written consent
  • Impersonate any person or entity

6. Intellectual Property

The Service, including its design, features, technology, and content (excluding User Content), is owned by Memoirji LLC and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service or its content without our prior written permission.

The memoir documents generated from your stories are yours to keep and share. Memoirji does not claim ownership over the memoir output created from your personal stories.

7. Privacy and Data

Your privacy is critically important to us. Our collection and use of your personal information is governed by our Privacy Policy below, which is incorporated into these Terms by reference. Please read the Privacy Policy carefully before using the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MEMOIRJI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEMOIRJI LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

10. Indemnification

You agree to indemnify, defend, and hold harmless Memoirji LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Service or violation of these Terms.

11. Termination

Memoirji reserves the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Service will immediately cease. You may request deletion of your data at any time by contacting us.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the new Terms on this page with an updated effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@memoirji.com.

Privacy Policy

1. Introduction

Memoirji LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. By using Memoirji, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following categories of information:

  • Contact Information: Your phone number for WhatsApp communication, and email address if you contact us directly.
  • User Content: Stories, memories, voice messages, and other content you share through the Service during your memoir sessions.
  • Usage Data: Information about how you interact with the Service, including session duration, features used, and interaction patterns.
  • Technical Data: IP address, device type, operating system, and other technical information collected automatically when you use the Service.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve the Service
  • To generate your memoir documents from your shared stories
  • To communicate with you about your account and the Service
  • To respond to your inquiries and provide customer support
  • To analyze usage patterns and improve user experience
  • To comply with legal obligations

4. Data Ownership and Control

You retain full ownership of your personal stories and memories. We believe strongly in data ownership and have designed our Service to reflect this value:

  • Your personal stories are privately stored and secured.
  • We do not use your stories for marketing or advertising purposes.
  • We do not use your content for affiliate or third-party commercial purposes.
  • We do not use your stories for machine learning training without your explicit, informed consent.
  • You may request access to, correction of, or deletion of your personal data at any time.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating the Service (e.g., cloud hosting, AI processing), subject to strict confidentiality agreements.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Memoirji, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
  • With Your Consent: For any other purpose with your explicit consent.

6. Third-Party Services

The Service operates through WhatsApp, which is subject to Meta's own privacy policy and terms of service. We also use third-party AI processing services. We encourage you to review the privacy policies of any third-party services you interact with.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you request deletion of your account and data, we will delete or anonymize your personal information within a reasonable time, except where retention is required by law.

9. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete data.
  • Deletion: The right to request deletion of your personal data.
  • Portability: The right to receive your personal data in a structured, machine-readable format.
  • Objection: The right to object to processing of your personal data for certain purposes.
  • Withdrawal of Consent: The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@memoirji.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect about you, the right to delete personal information we collected about you, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at hello@memoirji.com.

13. GDPR Rights (EEA Residents)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 10 above. Our legal basis for processing your data is typically your consent or our legitimate interest in providing the Service. You also have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: